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Items marked PRE-ORDER, are not yet available in the United States. These items
have been formally announced by Steiff, and generally are manufactured in very
limited quantities. If you order a PRE-ORDER item, you will be charged a 15%
deposit now, and the balance when the item is ready to ship.
The 15% PRE-ORDER deposit is non-refundable.
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Back Order Items
Items occasionally go on backorder, and it takes 2 weeks to 2 months
for these items to become available again. Unfortunately, we can't tell
if an item is on backorder until after the fact. It's quite unfortunate,
but to be expected when dealing with a valuable collectible like Steiff.
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Shipping
Shipping is FREE for all domestic orders over $100. Shipping is $11.00 in the United States for orders under $100. International orders will be charged $25.00 for the first
item, and $11.00 for each subsequent item.
The average time for delivery is around 2 weeks. This is an expectation, not a promise or
guarantee.
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Returns
We do accept returns within 30 days of receipt; however, we do charge a 35% restocking fee.
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